FAQs

What are your business hours?

Our offices are open 8:00 am - 5:30 pm, Monday through Friday (except holidays). Appointments can be made by calling 1800 907 905 or 02 8882 9011.

What should I bring with me when I come for an appointment?

When you come for your appointment remember to bring the following:

  • Have your insurance information
  • Copies of operation records, medical records, x-rays, MRIs, CT scans and so on from prior doctor visits
  • If you have seen a physical therapist, please bring a progress letter from the therapist
  • If you have had surgery elsewhere, please bring a copy of your operation report

How long does the appointment take?

Patients appointment varies according to the type and complexity of the condition. For example, first elective visit usually take more than follow-up visit. We value your time so we make every effort to be punctual. As you can imagine, occasionally we deal with trauma emergencies that cause scheduling delays beyond our control. We apologise in advance if we keep you waiting.

What do I expect in my first visit?

Depending whether your condition is orthopaedic or trauma, Dr Al Muderis will ask you a series of questions about your complaint as well as your general health, activities and lifestyle. you need to bring all your investigations and Dr Al Muderis will review them and possibly refer you for further diagnostic tests. Once you return with the test results he will then inform you of your diagnosis and discuss the appropriate treatment with you. He will explain the details of any specific procedure you might need and discuss the risks and alternative treatment options with you.

Do I need to have private health insurance?

No. You can choose to present as a self funded patient. This still allows you to choose your doctor and the location and timing of your surgery but will result in a higher out of pocket payment than if you were in a health fund.

Will my insurance cover all my treatments?

Insurance applies only to medical treatments and will not cover the entire cost of treatment. Some items necessary for your treatment may not be paid for by some health funds. Please check with our staff and your fund prior to commencing your treatment. Cosmetic treatments are typically not covered.

Do I need to have X-Rays before I see you ?

No, we have an x-ray facility within our practice.

Will physical therapy be required after surgery?

Major surgery on a joint usually need physiotherapy in order to get a full range of motion, strength and flexibility back in that joint after surgery, this may take few months. we have Physiotherapy clinics within all our practice sites. however if you prefer any particular physiotherapist Dr Al Muderis would be happy to refer you to the practice you chose.